Refund policy

 

The Customer is required to check the condition of the delivered products. The Customer has 48 hours from delivery to raise, by email sent to hello@lao-care.com, any reservations or claims for non-conformity or apparent defects of the delivered Products (for example, a damaged package already opened ...), together with all related supporting documents (photos in particular).

After this period, and failing compliance with these formalities, the Products will be deemed to be conforming and free of any apparent defect, and no claim may validly be accepted by the Seller.

The Seller will refund or replace, as soon as possible and at its own expense, the delivered Products whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in Articles L 217-4 et seq. of the French Consumer Code and those provided for in these General Terms and Conditions of Sale (see warranties, in particular).