Shipping policy
Shipping Policy - Delivery in Metropolitan France
Our shipping times are as follows:
- For any order placed Monday to Friday, the order will be shipped the next day.
- For any order placed from Friday after 1 pm to Sunday evening, the order will be shipped the following Monday.
- For any order placed on public holidays, the order will be shipped the next business day.
Delivery is deemed to occur upon the transfer to the Customer of physical possession or control of the Product.
Except in special cases or unavailability of one or more Products, the ordered Products will be delivered all at once.
The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the time frames specified above. However, these time frames are provided for information purposes only.
However, if the ordered Products have not been delivered within 15 days after the indicative delivery date, for any cause other than force majeure or the act of the Customer, the sale may be terminated at the Customer’s written request under the conditions set out in Articles L 216-2 L 216-3 L241-4 of the French Consumer Code. The sums paid by the Customer will then be refunded no later than fourteen days after the date of termination of the contract, to the exclusion of any compensation or deduction.
Deliveries are carried out by an independent carrier, to the address given by the Customer when ordering and to which the carrier can easily gain access.
Where the Customer has themselves arranged for a carrier of their own choosing, delivery is deemed to have been made upon the handover of the Products ordered to the carrier by the Seller, provided that the Seller has handed the sold Products to the carrier, who accepted them without reservation. The Customer therefore acknowledges that it is for the carrier to carry out the delivery and has no recourse in warranty against the Seller in the event of failure to deliver the transported goods.
In the event of a special request by the Customer concerning the packaging or transport conditions of the ordered products, duly accepted in writing by the Seller, the related costs will be subject to a specific additional invoice, on the basis of a quote previously accepted in writing by the Customer.
The Customer is required to check the condition of the delivered products. The Customer has 48 hours from delivery to raise, by email sent to hello@lao-care.com, any reservations or claims for non-conformity or apparent defects of the delivered Products (for example, a damaged package already opened ...), together with all related supporting documents (photos in particular).
After this period, and failing compliance with these formalities, the Products will be deemed to be conforming and free of any apparent defect, and no claim may validly be accepted by the Seller.
The Seller will refund or replace, as soon as possible and at its own expense, the delivered Products whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in Articles L 217-4 et seq. of the French Consumer Code and those provided for in these General Terms and Conditions of Sale (see warranties, in particular).